Terms of Service

B2BOptix · Last updated June 2026

These Terms of Service (“Terms”) govern your use of the B2BOptix application (“B2BOptix”, the “App”, “we”, “us”) by your Shopify store (“Merchant”, “you”). By installing or using the App, you agree to these Terms and to our Privacy Policy, and you accept the Data Processing Agreement set out below.

1. The service

B2BOptix reads your store’s order history to generate AI-powered reorder recommendations and displays them to your buyers in the cart and at checkout. We may improve, change, or discontinue features over time.

2. Acceptable use

You agree to use the App only for lawful purposes and in compliance with Shopify’s terms and applicable laws. You may not attempt to reverse-engineer, resell, or disrupt the App or its underlying infrastructure.

3. Billing

B2BOptix includes a 30-day free trial. After the trial, the App is billed through Shopify’s billing system on a recurring monthly basis at the price shown on the App Store listing. Charges are subject to Shopify’s billing terms. You may cancel at any time by uninstalling the App; recurring charges stop at the end of the current billing period and fees already charged are non-refundable except where required by law.

4. Data and privacy

Our handling of your data is described in our Privacy Policy and the Data Processing Agreement below. We process only the minimum data required to provide the service and do not sell your data.

5. Warranty disclaimer

The App is provided “as is” without warranties of any kind. Recommendations are statistical and AI-generated estimates and are provided for convenience; you are responsible for your own purchasing decisions.

6. Limitation of liability

To the maximum extent permitted by law, B2BOptix and its operators are not liable for any indirect, incidental, or consequential damages, and our total liability for any claim arising from the App is limited to the fees you paid for the App in the three months preceding the claim.

7. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access for violation of these Terms or Shopify’s policies.

8. Changes

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use after changes constitutes acceptance.

Data Processing Agreement

This Data Processing Agreement (“DPA”) forms part of the Terms and applies where we process personal data on your behalf in connection with the App.

1. Roles

For data protection laws (including the GDPR and CCPA/CPRA), the Merchant is the data controller and B2BOptix is the data processor. We process data only on your documented instructions, which include your use of the App.

2. Scope and purpose of processing

We process data solely to provide the App: computing reorder forecasts, scoring purchase urgency, and surfacing recommendations in your storefront and checkout.

3. Categories of data

We process store order history — order date, SKU, product title, category, quantity, and the associated B2B company/location name. We do not process customer names, email addresses, phone numbers, street addresses, or payment information.

4. Sub-processors

We use the following sub-processors, each bound by confidentiality and data-protection obligations:

Google Cloud Platform — hosting, storage, and compute (us-central1).
Anthropic — Claude AI model used to score reorder urgency. Data sent for scoring is not used to train models.
Shopify — source of order data and billing.

5. Security

We encrypt data in transit (HTTPS/TLS) and at rest, scope and isolate data per store, and limit access to authorized personnel and systems on a need-to-know basis.

6. Data subject and consent requests

We support Shopify’s mandatory GDPR webhooks. On a customer redaction request we delete the relevant data; on a shop redaction request (after uninstall) we delete the store’s data. We assist you in responding to data subject access, deletion, and consent requests.

7. Retention and deletion

We retain processed data only as long as needed to provide the App. On uninstall, session data is deleted immediately and store data is deleted within 90 days, or sooner upon your request.

8. International transfers

Data may be processed in the United States by our sub-processors. Where required, transfers rely on appropriate safeguards such as Standard Contractual Clauses.

9. Breach notification

If we become aware of a personal data breach affecting your data, we will notify you without undue delay and provide information reasonably available to help you meet your obligations.

Contact

Questions about these Terms or the DPA? Email privacy@b2boptix.com.