Terms of Service

B2BOptix · Last updated August 2026

These Terms of Service (“Terms”) govern your use of the B2BOptix application (“B2BOptix”, the “App”, “we”, “us”) by your Shopify or BigCommerce store (your “Platform”; “Merchant”, “you”). By installing or using the App, you agree to these Terms and to our Privacy Policy, and you accept the Data Processing Agreement set out below.

1. The service

B2BOptix reads your store’s order history to generate AI-powered reorder recommendations and displays them to your buyers in your storefront cart. We may improve, change, or discontinue features over time.

2. Acceptable use

You agree to use the App only for lawful purposes and in compliance with your Platform’s terms and applicable laws. You may not attempt to reverse-engineer, resell, or disrupt the App or its underlying infrastructure.

3. Billing

Pricing is shown on your Platform’s App Store listing and billed through your Platform’s billing system. The Shopify edition includes a 30-day free trial and is then billed monthly at the listed price; the BigCommerce edition is currently offered free of charge. Existing merchants receive advance notice before any change to their pricing takes effect. You may cancel at any time by uninstalling the App; any recurring charges stop at the end of the then-current billing period and fees already charged are non-refundable except where required by law.

4. Data and privacy

Our handling of your data is described in our Privacy Policy and the Data Processing Agreement below. We process only the minimum data required to provide the service and do not sell your data.

5. Warranty disclaimer

The App is provided “as is” without warranties of any kind. Recommendations are statistical and AI-generated estimates and are provided for convenience; you are responsible for your own purchasing decisions.

6. Limitation of liability

To the maximum extent permitted by law, B2BOptix and its operators are not liable for any indirect, incidental, or consequential damages, and our total liability for any claim arising from the App is limited to the fees you paid for the App in the three months preceding the claim.

7. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access for violation of these Terms or your Platform’s policies.

8. Changes

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use after changes constitutes acceptance.

Data Processing Agreement

This Data Processing Agreement (“DPA”) forms part of the Terms and applies where we process personal data on your behalf in connection with the App.

1. Roles

For data protection laws (including the GDPR and CCPA/CPRA), the Merchant is the data controller and B2BOptix is the data processor. We process data only on your documented instructions, which include your use of the App.

2. Scope and purpose of processing

We process data solely to provide the App: computing reorder forecasts, scoring purchase urgency, and surfacing per-buyer recommendations in your storefront.

3. Categories of data

We process store order history — order date, SKU, product title, category, quantity, and the associated B2B company/location name — together with the numeric platform customer identifier mapped to its company, used only to scope recommendations to the right buyer. We do not process customer names, email addresses, phone numbers, street or shipping addresses, or payment information.

4. Sub-processors

We use the following sub-processors, each bound by confidentiality and data-protection obligations:

Google Cloud Platform — hosting, storage, and compute (us-central1).
Anthropic — Claude AI model used to score reorder urgency. Data sent for scoring is not used to train models.
Shopify / BigCommerce — your commerce platform of record for store data and billing.

5. Security

We encrypt data in transit (HTTPS/TLS) and at rest, scope and isolate data per store, and limit access to authorized personnel and systems on a need-to-know basis.

6. Data subject and consent requests

We support each Platform’s mandatory privacy webhooks. On a customer redaction request we delete the relevant data; on a store redaction request we delete the store’s data. We assist you in responding to data subject access, deletion, and consent requests.

7. Retention and deletion

We retain processed data only as long as needed to provide the App. On uninstall, the access token, storefront script, and all stored order and analysis data are deleted immediately and automatically; you may also request deletion at any time.

8. International transfers

Data may be processed in the United States by our sub-processors. Where required, transfers rely on appropriate safeguards such as Standard Contractual Clauses.

9. Breach notification

If we become aware of a personal data breach affecting your data, we will notify you without undue delay and provide information reasonably available to help you meet your obligations.

Contact

Questions about these Terms or the DPA? Email privacy@b2boptix.com.